Sales: (866) 308-2821 Service: (877) 857-3785
Our Department

It's simple. We know Volkswagens. That's how our service department offers top-of-the-line automotive service to our customers. Our state-of-the-art facility features the most current diagnostic and repair equipment available, and our factory-trained technicians will deliver the most efficient and quality vehicle care.  But don't just take our word for it, here's what our customers are saying:

"...A few weeks ago, as I left the parking garage at work, my driver's side window fell down into the window well, and wouldn't come back up.  As the weather was VERY cold, I called your service department as soon as I got home, and tried to set up an appointment for the next day.  Your service manager Don Lovell told me the shop was pretty jammed, but to bring it in anyway, and he tried to work it in.  He not only got the window fixed, but checked for recalls, found an open recall item, and took care of that as well.  I was back in business the next day.  Thank you for doing an excellent job, and getting me back on the road so quickly!!...---Charles Gaither

"...I want to take this time out to write about an employee of yours by the name of Don Lovell.  Last year, I purchased a 2002 VW Cabrio at Heritage on Harford Road.  When a few things came up here and there, I took it to service and was greeted by Don.  Don is the most professional, courteous, and conscientious customer service representative that I have ever met.  He has always taken care of us- quickly and promptly and most importantly, always with a smile.  Taking my car into a shop for any reason has never been a favorite way to spend my time, but since dealing with Don it has been a pleasure.  Good customer service these days is so hard to find, if not impossible.  I just wanted to take this time out to say congratulations..."--Jenifer Saunders



Manufacturer-recommended parts are an important part of maintaining your Volkswagen's optimum performance. We offer the same high-quality parts your vehicle was built with, and we keep a large inventory of these certified parts in stock. If you'd like to order a part, you can simply fill out our online parts form or call us at (877) 857-3785..

Here at Heritage Volkswagen of Harford Road we offer these additional services:

  • Major Transmission Repair
  • Major Engine Repair
  • Front End and 4 Wheel Alignment
  • Maryland State Inspection
  • Electrical System Diagnostics


When you need service, just make an appointment with our handy online scheduler.

Or visit DriverGear and check out our full line of Real Volkswagen Accessories and DriverGear merchandise.

Heritage VW of Parkville Home | Your Baltimore Volkswagen dealer